Returns & Warranty Support
We want to make sure you’re happy with your purchase. Whether you’ve changed your mind or need technical support after the return window has closed, please
refer to the guidelines below for the appropriate steps.
1. Standard 7-Day Change-of-Mind Return
We offer a 7-day return policy for customers who wish to return an item for a refund. To be eligible, the following conditions must be met:
Condition: The item must be unopened and in its original sealed packaging.
Exclusions: Once the product seal has been broken or the box has been opened, we cannot accept the item for a return or refund.
Timeframe: Requests must be initiated within 7 days of receiving your order.
2. Warranty Claims (After Return Window or Opened Items)
If your item has been opened and is experiencing technical issues, or if the 7-day return period has passed, you must proceed through Western Digital’s official
warranty process.
Step A: Obtain an RMA Number Before visiting a service center, you must obtain a Return Merchandise Authorization (RMA) number.
Action: Visit WD Warranty Services.
Note: Your product must be registered and validated for warranty on the portal before an RMA is issued.
Step B: Visit the Local Service Center Once you have your RMA number, you may contact our authorized service partner in Singapore for a replacement or repair:
Primasiana Pte Ltd
Address: 85C Toa Payoh Lorong 4, Toa Payoh Peakview, Unit #01-384, Singapore 313085
Phone: +65 8621 4521
Operating Hours: Monday to Friday (10:00 am – 7:00 pm)
Closed on Weekends and Public Holidays
Important Notes
Data Loss: Please back up your data before sending your drive for service. Neither Western Digital nor the service center is responsible for data recovery.
Proof of Purchase: Keep your invoice or receipt, as it may be required to verify your warranty start date.